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Return Policy

[Cancel order]

After confirming your order, you can cancel within the day.

[Return]

Please let us know that you would like to return the item within 7 days after the item is delivered.

The following items can be exchanged or returned.

・ Bikini

・ Swimsuit

・ Underwear

・ Sportswear

In case of non-returnable

・ Products that have been delivered for more than 8 days

・ If the packaging specified by the manufacturer (package, cosmetic box, etc.) is damaged

・ Products that have been used or have been used by customers even once

・ Products that have been processed by the customer or have been repaired or cleaned after delivery.

・ Products that have been soiled or damaged by the customer

Please contact us in advance. If you wish to return it, please contact us first. If you do not contact us first, we will not accept returns.

If you wish to return the item, you will be responsible for all costs.

In case of return, the previous shipping fee will not be refunded.

After you receive the returned item, we will process the refund.

・ If you pay by PayPal, the refund will be refunded to the original account within 2 days.

・ If you pay by credit card, the refund will be refunded to the original account within 7 days.


[About exchange]

If you would like to exchange the product, please contact us.

We will discuss the replacement procedure, so please contact us by email below.

We're sorry, but unlike photos for no reason, we can't refund non-quality issues such as disagreement with me, unlike what I expected.


Contact Us

If you have any of the above situations or have any questions, please feel free to contact us.

We will respond within 24 hours.

email: service@chicutie.com